Terms and Conditions

Hotel Booking Terms & Conditions

By using this website and Olife Apartment Hotel booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Olife Apartment Hotel. 

Booking and Payment:

By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made, a confirmation will be sent to you by email using the email address that you have supplied. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact Olife Apartment Hotel immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

Enquiries and reservations are accepted via our web page, by post, by email, by telephone or in person at our hotel reception. In reserving accommodation via these web pages, the guest confirms acceptance of these General Guest Terms in their entirety. All conditions listed hereafter are thus binding on both the guest and Olife Apartment Hotel. 

In making a reservation, the guest must supply all information requested. In order for a reservation to be considered valid, the guest must pay a deposit, or supply the number of a valid credit card as a guarantee of the reservation. The difference is payable at the hotel reception before the departure of the guest. 

All reservations made via the Internet reservation system are considered valid only upon confirmation of the reservation by the reception of Olife Apartment Hotel. The reservation can be confirmed online by email. Notification/confirmation of the reservation, or the hotel voucher, must be presented at the reception on arrival at the hotel.

Price:

The price of services is the price per person/day, or room/day, as indicated in the service price list. 

Additional services are not included in the price and are payable additionally by the guest. Olife Apartment Hotel reserves the right to change prices without notice. Guests who have paid a deposit, or supplied an acceptable form of guarantee for their reservation, are guaranteed the price which was in force at the time the reservation was made.

Rates:

All rates are in the currency specified each time. The rates are subject to changes due to currency fluctuations, the increase of VAT or of any other taxes. Any such increase/decrease will automatically affect the published rates. 

Payment:

We accept Visa, MasterCard, American Express, EC Card, cash and bank transfer. 

Cancellations:

The reservation will be held by 23:00h, on arrival date.

  • In case of no show, we will apply a cancellation fee of 100% of reservation value.
  • In case of cancellation more than 3 months before arrival, cancellation is free.
  • In case of cancellation 3-1 months before arrival, we charge a cancellation fee of 50% of reservation value.
  • In case of cancellation less than 1 month before arrival, we charge a cancellation fee of 100% of the reservation value.

Cancellations and changes made by Olife Apartment Hotel

In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

Check-IN: 

The room / apartment will normally be available by 15.00. If guests wish to arrive earlier they should contact the reception to see if this is possible.

Check-Out: 

We ask our guests to vacate the room / apartment by 10.30.

Parking: 

There are public parking spaces available nearby. 

Pets: 

Pets are unfortunately not accepted in the hotel.

Smoking Policy: 

Olife Apartment Hotel is a non smoking hotel throughout. Smoking areas are available outside.

Taxes: 

All prices include VAT tax at the prevailing rate at the time a payment is made. Tourist tax is not included in the price.

Tourist attractions: 

To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the hotel or the attraction concerned.

Accuracy of information on this website: 

Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

Insurance:

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Our liability to our guests:

We accept liability for, and totally restricted to, services booked via the Olife Apartment Hotel website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

Guest obligations:

Guest must supply and carry all personal documents necessary for checking into and checking out of Olife Apartment Hotelaccommodation. The guest must comply with the house rules laid down for each individual accommodation facility comprising Olife Apartment Hotel. Before arrival, the guest must enquire into travel regulations between the Republic of Croatia and the country from which he/she is travelling and check whether any additional travel document is required for his/her entry into and stay in the Republic of Croatia.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave(s) the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

Court authority:

All disputes or disagreements shall be resolved by mutually acceptable agreement and if a solution cannot be reached, the local competent court shall arbitrate.

Third party websites and viruses:

This web site may contain hyperlinks to websites operated by parties other than Olife Apartment Hotel. Such Hyperlinks are provided for your reference only.

www.olife-hotel.com does not control such web sites and is not responsible for their content.
www.olife-hotel.com incursion of hyperlinks to such web sites does not imply any endorsement of the material on such websites or any association with their operators.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

Note: 

Terms and conditions are subject to change without notice.